Shipping & Returns

There is no minimum order or handling fee. Returns will only be accepted once the item is returned to us in its original packaging and unused condition. Cancellation of an order must be completed in writing through our online contact form. If an order or part of the order is cancelled after the item(s) already left our facilities, all shipping/storage costs or any additional fees in relation to shipping will be charged to the customer and therefore only a partly refund can be issued to the customer. Return funding method will be the same as original method of payment. If the product(s) you ordered is/are out of stock at time of order placement, partial orders may be shipped. Orders not in stock, will be shipped on a subsequent date. There is no additional charge for back order shipments. As our product portfolio is diverse with many different manufacturers our goal is to ship the product(s) within 3-5 business days of an order submitted however this is not a guarantee but simply a target guideline. All orders that require shipping are done so Standard without insurance. Although all shipments are handled with the greatest care, any damage occurred during shipping are for the customer, unless shipping insurance is specifically selected and paid for. Orders selected for pick up in Barrie(BAR), Edmonton(EDM), Victoria(VIC) warehouses require the order to be placed online first and local pick up location to be entered in the Comment Box. Confirmation will be send to confirm items are indeed avaialable at location. Shipping to the US is only applicable to the lower 48 states. Hawaii and Alaska are excluded. For shipping in Canada: the province of Newfoundland and the territories of Nunavut, Northwest Territories and Yukon will have additional charges. For International Orders, additional shipment charges apply and orders will leave our facilities once all payments are cleared. International orders take time to be delivered to their destinations depending on various factors.
PalPal Express is a secure payment method for all major credit cards and no PayPal account is required. When PayPal is selected you will be directed to the PayPal website Securely and simply select "do not have an account". Then you can enter your credit card details.
Any attempts to Fraud will result in notification to the proper Authorities.
Only E-mail addresses associated to the purchase order(s) will be used for communications. Information collected by our web site will not be shared with 3rd parties or sold. Privacy for our customers is a key priority.
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